FAQ

Frequently Asked Questions

1. Where do you ship from?

All orders are shipped from eMalahleni, Mpumalanga.

2. How long does delivery take?

Door-to-door (Courier Guy): 2–4 business days

Pudo Locker: 2–4 business days

Pargo Pickup Points: 3–5 business days

Remote areas may take slightly longer.

3. How much is shipping?

R70 – Pudo Locker

R80 – Pargo Pickup Point

R70 – Door-to-door Courier Guy

Free delivery on orders over R799

4. How do I track my order?

Tracking details will be emailed to you once your order has shipped.

5. Can I return products?

Due to the hygienic nature of skincare and beauty, we can only accept returns for items that are:

Unopened

Unused

Still sealed in original packaging

Returns must be requested within 3 days of delivery.

6. What if my item arrived damaged?

Order number

Photos of the damaged item

Packaging photos

We will assist with a replacement or refund.

7. Do you sell authentic Korean beauty products?

Yes! All our products are imported directly from authorized distributors and verified suppliers.

8. Can I change or cancel my order?

If your order has not shipped yet, email us immediately.

Once shipped, changes/cancellations are no longer possible.

9. Do you offer wholesale?

Not at the moment, but we may in the future.

10. How can I contact you?

WhatsApp: +27 72 173 4777

Mon–Fri, 9am–5pm

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